Uptake and adoption of the NHS App in England: an observational study.

Publication date: Dec 01, 2023

Technological advances have led to the use of patient portals that give people digital access to their personal health information. The NHS App was launched in January 2019 as a ‘front door’ to digitally enabled health services. To evaluate patterns of uptake of the NHS App, subgroup differences in registration, and the impact of COVID-19. An observational study using monthly NHS App user data at general-practice level in England was conducted. Descriptive statistics and time-series analysis explored monthly NHS App use from January 2019-May 2021. Interrupted time-series models were used to identify changes in the level and trend of use of different functionalities, before and after the first COVID-19 lockdown. Negative binomial regression assessed differences in app registration by markers of general-practice level sociodemographic variables. Between January 2019 and May 2021, there were 8 524 882 NHS App downloads and 4 449 869 registrations, with a 4-fold increase in App downloads when the COVID Pass feature was introduced. Analyses by sociodemographic data found 25% lower registrations in the most deprived practices (P

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Concepts Keywords
Digitally electronic health records
Monthly general practice
Nhs patient portals


Type Source Name
disease MESH COVID-19
disease VO monthly
disease VO time

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