Patient Characteristics Associated With Phone and Video Visits at a Tele-Urgent Care Center During the Initial COVID-19 Response: Cross-Sectional Study.

Patient Characteristics Associated With Phone and Video Visits at a Tele-Urgent Care Center During the Initial COVID-19 Response: Cross-Sectional Study.

Publication date: Jan 19, 2024

Health systems rapidly adopted telemedicine as an alternative health care delivery modality in response to the COVID-19 pandemic. Demographic factors, such as age and gender, may play a role in patients’ choice of a phone or video visit. However, it is unknown whether there are differences in utilization between phone and video visits. This study aimed to investigate patients’ characteristics, patient utilization, and service characteristics of a tele-urgent care clinic during the initial response to the pandemic. We conducted a cross-sectional study of urgent care patients using a statewide, on-demand telemedicine clinic with board-certified physicians during the initial phases of the pandemic. The study data were collected from March 3, 2020, through May 3, 2020. Of 1803 telemedicine visits, 1278 (70. 9%) patients were women, 730 (40. 5%) were aged 18 to 34 years, and 1423 (78. 9%) were uninsured. There were significant differences between telemedicine modalities and gender (P

Concepts Keywords
Covid COVID-19
Pandemic cross-sectional study
Physicians health disparities
Women health services research
insurance status
nonemergency care
phone visit
tele-urgent care
telehealth
telemedicine
televisit
urgent care
video visit
virtual urgent care

Semantics

Type Source Name
disease MESH COVID-19

Original Article

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