Service User Experience of Receiving Remote Inpatient Mental Health Treatment via the Homecare Service.

Service User Experience of Receiving Remote Inpatient Mental Health Treatment via the Homecare Service.

Publication date: Jan 19, 2024

The Homecare Service was developed as a response to the COVID-19 pandemic, providing all the elements of a mental health inpatient programme remotely, in the comfort and safety of the service user’s home thus reducing the need for a physical admission. The aim of this study was to explore service user experiences of a remote virtual inpatient care at an Irish independent mental health service. All participants who had a virtual admission in a 3-month period were invited to complete a series of questions via an online survey. Three open-ended questions generated qualitative data from this mixed methods study, which were thematically analysed. Three themes reflected service user experience: ‘The Homecare Service: a viable alternative to inpatient care’; ‘Importance of relationships’ and ‘Technology and Homecare. ‘ Overall, there was general satisfaction with the service. This study provided a good opportunity to identify issues that have emerged considering the prompt implementation of the initiative. Feedback relating to improvements can be implemented in future service delivery.

Concepts Keywords
Homecare Admission
Inpatient Care
Irish Covid
Month Developed
Pandemic Experience
Homecare
Inpatient
Mental
Pandemic
Questions
Receiving
Remote
Service
Treatment
Virtual

Semantics

Type Source Name
disease MESH COVID-19 pandemic
disease VO viable

Original Article

(Visited 1 times, 1 visits today)