Work engagement of hospital workers in times of pressure: do nonclinical hospital workers react differently from their well-studied clinical colleagues?

Publication date: Nov 19, 2024

While prevalence and value of nonclinical hospital workers, like quality or education professionals, increase, their work engagement is understudied. Work engagement of nonclinical and clinical hospital workers is critical considering the pressure of major challenges in healthcare. The pandemic was a natural experiment for this. We conducted an observational survey study among all nonclinical and clinical hospital workers of the Jeroen Bosch Hospital, the Netherlands. In an employee satisfaction survey, we measured work engagement under acute pressure (just after the first COVID-19 wave in July 2020) and chronic pressure (within the second COVID-19 wave in November 2020) and to what extent psychological demands and co-worker support were related to work engagement. For all hospital staff, “average” levels of work engagement were found under acute (response rate 53. 9%, mean 3. 94(0. 81)) and chronic pressure (response rate 34. 0%, mean 3. 88(0. 95)). Under acute pressure, nonclinical hospital workers scored lower on the subcategory dedication than clinical workers (mean 4. 28(1. 05) vs mean 4. 45(0. 99), p

Concepts Keywords
Colleagues Adult
Healthcare Change
Understudied Co-worker support
COVID-19
COVID-19
Female
Hospital workers
Humans
Job Satisfaction
Male
Middle Aged
Netherlands
Pandemics
Personnel, Hospital
Psychological demands
SARS-CoV-2
Surveys and Questionnaires
Work Engagement
Work engagement

Semantics

Type Source Name
disease IDO quality
disease MESH COVID-19
drug DRUGBANK Etoperidone

Original Article

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