Publication date: Feb 07, 2025

Health care providers can use these virtual platforms for delivering medical advice and prescriptions to patients. This study was aimed to explore the patients’ experiences and level of satisfaction regarding virtual health care received during the coronavirus disease-19 (COVID-19) pandemic. This study also assessed the before and during lockdown sleep quality in these participants. The current study included 522 participants from Saudi Arabia. Virtual health care satisfaction questionnaire was implemented to record the data on patient experience toward the virtual health care during COVID-19 pandemic. Patients expressed a high level of satisfaction with virtual health care services during the COVID-19 pandemic, as indicated by a mean score of 4. 15 on a five-point Likert scale, which translates to an 83% satisfaction rate. Most participants felt they could communicate effectively with their doctors, appreciated the good picture and sound quality of their virtual appointments, and felt that their privacy was respected. Additionally, they reported comfort during history taking and examinations, and felt that doctors adequately explained solutions, including prescriptions and advice. Interestingly, the study found no significant association between the type of specialty or patient demographic factors and the level of satisfaction. In terms of sleep quality, a comparison of subjective sleep parameters before and during the lockdown revealed significant changes. The results from a t test indicated that mean scores for various sleep components: such as sleep duration, sleep disturbances, sleep latency, daytime dysfunction, habitual sleep efficiency, and subjective sleep quality, showed significant differences (P 

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