Publication date: Jul 01, 2025

The COVID-19 pandemic catalyzed a rapid expansion of telemedicine across the United States, expanding access to video-based services but also raising concerns about equitable access, use, and experience among minority populations. This mixed-methods scoping review quantitatively describes patterns of video-based telemedicine utilization and qualitatively evaluates factors impacting utilization among racial/ethnic minorities in the United States during the COVID-19 pandemic. We conducted a comprehensive literature search across six databases for studies published between January 2020 and March 2023. Eligible studies reported on telehealth or telemedicine use, specifically video-based visit utilization among racial/ethnic minorities. Reviewers independently screened studies, extracted data, and synthesized findings using an integrated mixed-methods approach. Of 1801 studies, 77 studies met the inclusion criteria. Of these, a majority were published in metropolitan coastal areas, and most were heterogeneous in their definition of telemedicine and utilization. Quantitatively, 33 studies (42. 9%) reported increased use of video-based telemedicine, 29 (37. 7%) reported decreased use, and 15 (20%) reported variable use across racial/ethnic subgroups. Most studies assessed disparities among non-Hispanic Black and Hispanic/Latinx populations (73 and 66 studies, respectively), while fewer examined disparities among other minority populations (45 studies). Factors associated with telemedicine adoption included patient- and community-level digital access barriers, low organizational digital capacity and infrastructure, implicit bias, and inadequate provider education and training. Identified facilitators included trust and awareness of telemedicine, adequate provider training, cultural and linguistic adaptations, targeted internet subsidies, and telemedicine reimbursements. Video-based telemedicine utilization among racial/ethnic minorities during the COVID-19 pandemic was heterogeneous, influenced by individual, systemic, and implementation factors. Disparities were most pronounced among Asians and other minority populations. Despite increased attention and efforts to address access barriers, our findings highlight the need for more targeted, culturally and structurally tailored interventions to improve digital inclusion.

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