Publication date: Sep 01, 2026
To examine Finnish community pharmacy owners’ readiness to adopt innovations and its association with implementation of digital and remote services during the first wave of the COVID-19 pandemic (December 2019-October 2020). A nationwide cross-sectional survey was conducted among all private community pharmacy owners in Finland in October-November 2020. A study-specific electronic questionnaire assessed changes in digital and remote service provision. Innovation readiness was measured using a validated instrument based on Rogers’ Diffusion of Innovations theory, and pharmacies were classified as early or late adopters. Data were analysed using chi-square tests, Wilcoxon signed-rank tests, and multivariable ordinal logistic regression. Responses were received from 175 of 619 pharmacies (28%). Remote service provision increased significantly. Availability of medicine pick-up lockers rose from 21% to 39% (p
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| Concepts | Keywords |
|---|---|
| December | Community pharmacy |
| Finland | COVID-19 pandemic |
| Innovation | Diffusion of innovation |
| Pandemic | Digital service |
| Pharmacies | Finland |
| Innovation | |
| Remote service |
Semantics
| Type | Source | Name |
|---|---|---|
| disease | MESH | COVID-19 pandemic |